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Your Source For Promotional Product Solutions
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CREDIT TERMS: With approved credit the following terms apply: Calendar invoices are due 12/1/2012 or 30 days from ship date (after 11/1/2012). Most major credit cards are accepted. Invoices are sent when the order is produced regardless of the requested ship date.
LESS THAN MINIMUMS: Absolute minimums on calendars: HotLine 100 @ $25.00 LTM; MiniatureLine 150 @ $25.00 LTM; My First Year 50 @ $25.00 LTM; Greeting Cards 50 @ $25.00 LTM.
MIXING SUBJECTS: Combining subjects may be done within same style calendar and the following minimums apply: HotLine 100; MiniatureLine 100; Desk Tent Calendars 100.
OVER/UNDERRUNS: In keeping with industry standards we reserve the right to bill for over/unders according to the following percentages: Calendars +/- Up to 5%; Greeting Cards/Envelopes +/- Up to 5%. If a customer will not accept overruns, a $20.00 charge will be subject for exact quantity.
PRODUCTION TIME: After receipt of order, credit, art approval and any questions resolved: Calendars = Approximately 10-15business days. Shipments begin July 31, 2012 unless otherwise specified; Calendar Orders with Copy Changes and/or Drop Shipments - Drop shipments and copy changes require additional production time. Add 2 extra business days on orders above 10 copy changes and/or drop shipments. Orders with more than 25 copy changes and/or drop shipments require 6 extra business days; Full Color Ad Imprints: 15-20 business days.
REORDER: Exact repeat orders are for artwork only. Art is filed for 12 months. Color charges, copy change charges, etc. still apply. Orders stating "exact repeat" will be printed with the ad copy referenced. NOTE: Options such as spirals, special colors (other than black), envelopes, quantity, style, etc. must be clearly indicated on the reorder.
SPIRAL OPTION: Spiral option is available on all HotLine appointment calendars $.14. Add one day to ship date.
STOCK AVAILABILITY: While every effort is made to ensure adequate stock for all orders, stock availability cannot be guaranteed after November 1st. It is recommened that a second choice be included on orders after November 1st. HotLine also reserves the option to upgrade an order from stitched calendars to the spiral calendar option at no additional charge and with notification.
UNION LABEL: Available on flag booklet, business calendars, calendar greeting cards and greeting cards.
ARTWORK: DIGITAL/EMAIL SPECIFICATIONS: Our art department determines what is acceptable artwork. Faxes, photocopies, business cards, newsprint, or art requiring resizing are NOT acceptable. Borders around arwork will not be printed unless specified.
ARTWORK CHARGES: We must reserve the right to determine what is acceptable artwork. If we need to do any artwork the charge is $35.00 per 1/2 hour (minimum $25.00). If total charges will exceed $35.00, then customer will be notified prior to our proceeding.
CHANGES: Changes to orders must be mailed, emailed or faxed. No phone changes accepted. Changes may incur extra charges and increase production time.
COPY CHANGES: $20.00 per change.
COPYRIGHT/TRADEMARKS: HotLine assumes that artwork submitted for reproduction on an order is in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing this order, agree to hold HotLine harmless for any damages, costs and/or expenses arising under these laws as a consequence of use of artwork including legal expenses.
PHOTO/HALFTONE OPTIONS: Photos/Halftones in Ad: Photos can be put in ad from digital art (at least 300 dpi) NC. Scan Charge (Option 1443) - To make digital art from glossy photo $30.00. (Color charges apply as specified on each calendar when doing full-color photos).
PMS COLOR MATCH FOR CALENDARS: HotLine - see PMS colors below $24.00; MiniatureLine - $24.00. PMS colors will be created out of process color, not exact PMS color.
PROOF/APPROVALS: Calendars - One color black proofs faxed or e-mailed (PDF only) are $7.50. Color proofs to be mailed $12.00. Orders over 1000 will be proofed at no charge when requested. Orders over 1,000 will be automatically proofed at no charge. Proofs are corrected once at no charge. Thereafter, a proof request will be charge $7.50 per request. If you do not want a proof simply state "no proof" on your PO. Proofed orders are shipped 8 business days after proof approval or on the date you requested. Proofs are sent out 4 business days after credit approval. Product Proof - $50.00; requires 8 business days after credit and paper proof approval; E-mailed artwork - orders will be printed with the art provided and distributor assumes responsibility for it being correct, unless a hard copy is provided for comparison; Approvals - Fax, email or mail only. No phone approvals; Camera-Ready - Our art department determines what is camera-ready.
STOCK ART: All non-licensed are in the Augustine Blue Book is available. Licensed artwork requires a written release from the licensor.
CANCELLATIONS: Cancellations must be mailed or faxed and approved by HotLine. Cancelled orders will be charged for the work completed at the time of cancellation.
ARTWORK: DIGITAL AND E-MAIL REQUIREMENTS: Please follow these specifications to ensure that your artwork is in a compatible format insuring that your order is processed promptly. It is best if you include a hard copy.
*Artwork must be MAC Compatible. Include screen and printer fonts. No TRUETYPE FONTS accepted. ART SHOULD BE TO SIZE.
*Document should be in: Stuffit Expander or Drop Zip.
PLEASE CREATE YOUR ART USING THIS SOFTWARE:
*QuarkXpress - 7.3 or lower. When sending Quark documents, send all supporting art and fonts using collect for output.
*Illustrator EPS - CS5 and lower: (1470 dpi vector art) Embed or outline fonts and embed all links. Art with one or more colors should be saved as spot colors. grayscale tiffs or jpegs. Colored photos should be saved as 300 dpi cmyk tiffs or jpegs.
*Photoshop - CS5 and lower: All black and white type should be saved as 800 dpi tiffs, not a jpeg. NOTE: Saving logos or text as jpegs will result in poor print quality.) Black and white photos only save as 300 dpi grayscale tiffs or jpegs.
*Save full-color photos as 800 dpi (when possible) cmyk tiffs or jpegs, minimum 300 dpi.
*Acrobat PDF - 8 or lower.
*NOTE: We do not accept Corel Draw but you can cross-platform the file to an Illustrator format. Outline all fonts and/or art and then make a pdf. When sending a pdf or Illustrator file, check for filled-in letters.
*WE DO NOT ACCEPT DATABASE OR PUBLISHER ART, FREEHAND OR PAGEMAKER FILES.
On a one-color imprint, if black is not used, a set-up charge of $24.00 will apply. Calendar orders calling for Blue, Red, Green, Orange, Yellow, Burgundy or Brown that do not specify a PMS color will be imprinted with our standard colors (shown below). When indicating a PMS or "spot" color, it will be created from 4/C Process inks. If requesting Metallic Inks (e.g. Silver or Gold - Minimum 1000), call for quote.
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DROP SHIPMENTS: Drop shipment instructions must accompany order. $8.50 per shipping to U.S. locations. International shipments, $20.00.
F.O.B.: St. Paul, Minnesota, 55107. Most orders are shipping FedEx Ground.
MAILING SERVICES:
*Allow additional 7 business days after production to complete mailing.
*Minimum 200.
*Customer provided mailing list: $.50 each + postage and envelopes.
*Customer provided labels: $.40 each + postage and envelopes; must provide labels in zip code order.
*Customers provide disk or an email with attached spreadsheet list: $.40 each + postage and envelopes.
*HotLine calendar estimated postage: bulk rate $.60; first class $1.55.
SHIPPING DATE: Orders will not ship prior to July 31st unless requested. Orders are shipped on the 1st and the 15th of the month, per your preference. Orders are placed in storage at no charge. After October 1st orders are shipped as completed. NOTE: Once in storage, any changes to "ship to" or date of release which necessitates removing the order from storage will receive a handling charge of $30.00. In addition, any other charges that apply will be added to order.
INSIDE DELIVERY: If requested, a $100 charge over 1800 units.
CONSOLIDATED SHIPMENTS: Shipments are released on the 1st and the 15th of each month through November 1, 2012. Orders received after Ocober 15th will ship FedEx Economy unless otherwise requested.
SHIPPING OUTSIDE THE CONTIGUOUS UNITED STATES: Orders shipped FedEx Economy unless otherwise noted on order. Consolidated shipments must be prearranged with Customer Service. NOTE: Orders requested to be shipped Via Priority Mail or Parcel Post are not recommended and distributor assumes all intransit responsibility.
SHIPPING WEIGHT: F.O.B. - St. Paul, MN 55107; HotLine - 22 lbs. per 100 bulk; MiniatureLine 7 1/2
lbs. per 100 bulk; My First Year - 40 lbs. per 100 bulk; Calendar Greeting Cards/Envelopes - 6 lbs. per 100; Greeting Cards/Envelopes - 6 lbs. per 100 bulk.
THIRD PARTY BILLING: $10.00 per shipment.
C.O.D. SHIPMENTS: Not available.
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IF YOU WANT TO PLACE AN ORDER YOU CAN CALL US AT (208) 681-6492 OR CLICK ON A PRODUCT YOU WANT TO VIEW & THEN CLICK ON THE "ORDER BUTTON". AT THAT TIME YOU CAN SEE YOUR OPTIONS AND COMPLETE AN ORDER FORM.
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IF YOU HAVE QUESTIONS OR JUST NEED MORE INFORMATION CLICK ON THE ICON AND COMPLETE THE "REQUEST INFORMATION" FORM. IT COULDN'T BE EASIER.
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